klbet2 Privacy Policy

This Privacy Policy applies to the klbet2 Platform — accessible at klbet2.app — and governs the collection and processing of personal data relating to all individuals who access the klbet2 website, register a klbet2 Account, make deposits or withdrawals, or interact with any klbet2 service. It applies to all klbet2 Members located in Malaysia and elsewhere.

klbet2 takes the privacy of its Members seriously. The collection and use of personal data is limited to what is necessary for the lawful operation of the Platform, the provision of gaming services, and compliance with applicable regulatory obligations. klbet2 does not sell personal data to third parties for marketing purposes.

By registering a klbet2 Account or continuing to use the Platform after this policy has been posted, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of applicable data protection legislation, klbet2 (operating through klbet2.app) is the data controller in respect of personal data collected from Members and Platform visitors. All queries relating to data processing, data subject rights requests, and privacy complaints should be directed to the klbet2 support team as set out in Section 14 of this Policy.

klbet2 collects and processes the following categories of personal data in connection with the provision of its services:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, nationality	Account registration, KYC/age verification, regulatory compliance
Contact Data	Email address, mobile number, mailing address	Account communications, support, promotional notifications (where opted in)
Financial Data	Payment method details, transaction history, deposit/withdrawal records	Processing MYR transactions, fraud prevention, AML compliance
Technical Data	IP address, device identifiers, browser type, OS version	Security monitoring, fraud detection, platform optimisation
Usage Data	Pages visited, games played, bet history, session duration	Responsible gaming monitoring, personalisation, analytics
Verification Documents	Identity card, passport copies, proof of address	KYC compliance, age verification, fraud prevention
Communications Data	Live chat transcripts, support email content	Customer service, dispute resolution, quality assurance

klbet2 does not knowingly collect sensitive personal data (such as health information, religious beliefs, or political opinions) unless specifically required for a regulatory compliance purpose and with appropriate legal basis.

klbet2 collects personal data through the following means:

• Direct submission: Information you provide when registering a klbet2 Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically when you access the Platform, including IP addresses, session identifiers, device fingerprints, and browsing behaviour, via server logs, cookies, and similar tracking technologies.
• Third-party sources: Identity verification agencies, fraud screening providers, payment processors (including FPX, Touch n Go, and Boost), and publicly available data sources where permitted by applicable law.
• Inferred data: Analytical inferences drawn from your usage patterns on the klbet2 Platform, used to identify responsible gaming risk signals and improve the Member experience.

klbet2 processes personal data only where a lawful basis exists. The primary purposes and corresponding legal bases are as follows:

1. Performance of a contract: Processing necessary to operate your klbet2 Account, execute transactions, and provide gaming services — including deposit processing via Malaysian payment gateways, withdrawal handling, and customer support.
2. Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, age verification obligations, and reporting duties owed to regulatory and law enforcement authorities.
3. Legitimate interests: Processing undertaken for the prevention of fraud and cheating, platform security, IT systems management, responsible gaming monitoring, and internal analytics — provided such processing does not override your fundamental rights and freedoms.
4. Consent: Where klbet2 sends direct marketing communications (including promotional emails, bonus notifications, and special offer alerts) to Members who have opted in to receive such communications, consent is the legal basis. You may withdraw consent at any time by contacting klbet2 support.

klbet2 does not sell, rent, or trade personal data to third parties for commercial marketing purposes. Personal data may be shared with third parties only in the following circumstances:

• Payment processors: klbet2 shares transaction data with FPX gateway providers, Touch n Go, Boost, and cryptocurrency processing services as necessary to process deposits and withdrawals in MYR.
• Identity and fraud verification providers: klbet2 may transmit identity documents and personal details to KYC verification service providers for the purpose of age and identity confirmation.
• Game providers: Certain gameplay data (e.g., bet history, session identifiers) is shared with third-party game studios operating within the klbet2 Platform to enable game functionality and audit trails.
• Regulatory and law enforcement authorities: klbet2 may disclose personal data to competent authorities where required by law, court order, or regulatory direction, including for AML reporting purposes.
• IT and platform service providers: klbet2 engages data processors (including cloud hosting, analytics, and security vendors) who process personal data on behalf of klbet2 under contractual data processing agreements.

All third parties with whom klbet2 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond the scope of the relevant service arrangement.

The klbet2 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The categories of cookies used are as follows:

1. Strictly Necessary Cookies: Required for the core operation of the Platform, including login session management, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality.
2. Functional Cookies: Used to remember your preferences — such as language settings and display configurations — between sessions.
3. Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use the klbet2 Platform, enabling us to improve navigation, performance, and content.
4. Security Cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

You may manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the klbet2 Platform. klbet2 does not use cookies to serve third-party advertising.

klbet2 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable law. The following indicative retention periods apply:

• Active Account data: Retained for the duration of the active klbet2 Account relationship.
• Financial transaction records: Retained for a minimum of seven (7) years following the transaction date, in accordance with applicable financial record-keeping and AML obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following Account closure, or longer where required by regulatory direction.
• Technical and usage logs: Retained for up to twenty-four (24) months from the date of collection, subject to security and fraud investigation requirements.
• Support communications: Retained for three (3) years from the date of each interaction, for quality assurance and dispute resolution purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

Subject to applicable law, klbet2 Members and Platform visitors may hold the following rights in respect of their personal data:

To exercise any of the above rights, please contact the klbet2 support team via live chat or email (see Section 14). klbet2 will respond to verified requests within 30 days, or within such shorter period as required by applicable law. Identity verification may be required before klbet2 processes any data subject request.

klbet2 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Measures in place include:

• TLS 1.3 encryption for all data transmitted between your device and the klbet2 Platform.
• Password hashing using industry-standard one-way cryptographic algorithms — klbet2 staff cannot read Member passwords.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular security vulnerability assessments and penetration testing of Platform infrastructure.
• Anomaly detection and automated fraud monitoring systems operating continuously across klbet2 account activity.

No data transmission over the internet or storage system is entirely immune from unauthorised access. Whilst klbet2 applies rigorous security standards, Members are encouraged to use strong, unique passwords for their klbet2 Accounts and to notify support immediately if they suspect any compromise of their login credentials.

The klbet2 Platform is strictly intended for individuals aged 21 years and above. klbet2 does not knowingly collect personal data from any individual under the age of 21. Where klbet2 discovers or has reason to believe that personal data has been collected from an individual under 21, the relevant Account will be closed and all associated personal data will be deleted in accordance with applicable legal requirements, except where retention is required for regulatory or fraud investigation purposes. If you believe a minor may have registered on the klbet2 Platform, please notify the support team immediately.

The klbet2 Platform serves primarily Malaysian players, and the majority of data processing occurs in connection with Malaysian payment infrastructure (FPX, Touch n Go, Boost). Certain third-party service providers engaged by klbet2 — including game studios, cloud infrastructure providers, and KYC verification services — may be located in jurisdictions outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, klbet2 ensures that appropriate safeguards are in place, including contractual data protection clauses, to protect your data in accordance with applicable standards.

klbet2 reserves the right to amend this Privacy Policy at any time. Where amendments are material, klbet2 will notify registered Members via their registered email address or through an in-Platform notification prior to the amendment taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the klbet2 Platform following the publication of an amended Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or wish to raise a privacy-related complaint, please contact the klbet2 data protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the klbet2 Platform. This is the fastest way to reach our team.
• Email: [email protected] — please note this is a plain text address and is not a clickable link.

klbet2 will acknowledge privacy complaints within 5 business days and will use reasonable endeavours to resolve complaints within 30 days. Where a complaint cannot be resolved directly, you may have the right to refer the matter to the applicable data protection authority in your jurisdiction.